
"FAA certification of the customer service facility is a significant accomplishment and a key component of our goal to provide unsurpassed customer service and support from day one," said Fujino. "I am proud that we could achieve this additional milestone in 2013."
The customer service facility opened in October 2013 as an expansion of the company's world headquarters that also includes state-of-the art R&D, headquarters and production facilities. The facility serves as a corporate base for the company's customer service organization. In addition to heavy aircraft maintenance and major repair and overhaul work, the customer service team will provide warranty administration; service programs sales and administration; provide 24/7 technical support and training; and develop technical publications from the facility.